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SERVICE DISCLAIMER
— LADYBUG NETWORKS SHALL NOT BE RESPONSIBLE FOR ANY LOSS, DAMAGE, OR
EXPENSE INCURRED BY THE CUSTOMER RESULTING FROM A SERVICE INTERRUPTION
DUE TO ANY CAUSE, UNLESS SUCH SERVICE INTERRUPTION IS DUE TO THE GROSS
NEGLIGENCE OF LADYBUG NETWORKS, ITS AGENTS OR EMPLOYEES AND DIRECTLY
RELATED TO LADYBUG NETWORKS’S SERVER SYSTEMS AND DOES NOT COVER ANY
DOWNTIME ASSOCIATED WITH LOCAL AND LONG DISTANCE CARRIER ACCESS
COMPANIES OR THE CUSTOMER’S SERVER EQUIPMENT. IN ALL EVENTS, LADYBUG
NETWORKS’S LIABILITY TO CUSTOMER IS LIMITED TO A REFUND OF ANY
SERVICE CHARGE MADE BY LADYBUG NETWORKS TO CUSTOMER OR AN ABATEMENT OF
SERVICE CHARGES DURING THE PERIOD OF SERVICE INTERRUPTION BUT ONLY IF
SUCH SERVICE INTERRUPTION IS DUE TO LADYBUG NETWORKS’ GROSS
NEGLIGENCE.
Acceptable Use Policy
LadyBug Networks, Inc., provides Internet
and networking services to businesses. The following policies and principles guard the interests and private operations of our clients. This policy includes a non-exhaustive list of actions that constitute system abuse, and the penalties incurred for such abuse.
Unacceptable Practices
1. ENGAGING IN ANY ACTIVITIES THAT ARE ILLEGAL
2. RESELLING LADYBUG NETWORKS, INC., SERVICES WITHOUT AUTHORIZATION. This includes no sub-webs hosted for multiple organizations from a single hosted domain.
3. SPAM
SPAM is unsolicited commercial email sent to recipients who have not voluntarily provided their email addresses directly to the sender or email sent to a recipient who would not have a reasonable expectation of receiving email from the sender. Our SMTPs are not public relays.
LadyBug Networks will not tolerate the following Spam-related abusive activities either directly or indirectly:
Forging an email address or creating a false identity.
Sending unsolicited e-mail ("spam"), including advertisements, informational announcements and political tracts using LadyBug Networks in any way.
Adding addresses to any mailing list without the consent of the recipient.
Using an account as a drop-off for responses from unsolicited bulk email sent from another source.
Posting inappropriate or excessive messages to USENET newsgroups.
Forging email or USENET posting header information.
4. CONTENT USAGE ABUSE
The content of any material within LadyBug Networks, Inc., may not be unlawful, obscene, threatening, abusive, libelous, or hateful, or any other material that we determine to be offensive.
Content may not in any way cause harassment through language, frequency of messages, or size of message.
Forwarding or posting chain letters of any type or pyramid schemes of any type is unacceptable.
5. SYSTEM SECURITY AND PRIVACY
Any breach of or attempted breach of security and privacy will not be tolerated, including but not limited to the following:
Attempting to circumvent user authentication or security of any account or host.
Unauthorized collection of private data.
Providing false data on registration forms and surveys, including the fraudulent use of credit cards.
Using the autoresponder and vacation reply options or forwarding e-mail to other e-mail providers that have the same options (to prevent the creation of infinite "mail loops"); the same limitation applies to POP retrieval.
Distribution of Internet viruses, worms, Trojan horses, or other destructive activities — distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail-bombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the Internet or any connected network, system, service, or equipment.
All personal and client information within LadyBug Networks is confidential and never revealed without its owner’s approval. However, personal identity and other information will be divulged to legal authorities in criminal activity.
6. ABUSE CORRECTION MEASURES
LadyBug Networks, Inc., will take action against any abusive activities within our systems. LadyBug Networks is aware that many of our clients provide web and email services to their customers. LadyBug Networks has the right to directly take action against a customer of a LadyBug Networks client. LadyBug Networks may also take appropriate action against a LadyBug Networks client or client’s customer, even though the action may affect other customers.
Depending on the severity of an abuse violation, LadyBug Networks may first issue written and verbal warnings. LadyBug Networks may elect to immediately terminate services to any client engaged in abusive activities. If such activities are illegal, LadyBug Networks will immediately terminate services and report the activities to legal authorities.
LadyBug Networks will bill the offender for administrative costs related to termination of abusive or illegal activities.
LadyBug Networks will take appropriate measures to stop and will also report any abusive and/or illegal activities against LadyBug Networks, Inc., and/or its clients to abuse and/or legal authorities.
LadyBug Networks, Inc., reserves the right to make changes to these policies at any time and in any manner, without notice. The current Acceptable Use Policy is always posted and available at
this website — www.ladybug.net.
PRIVACY
PO
LICY
LadyBug Networks, Inc.,
PRIVACY STATEMENT
This privacy statement discloses the privacy practices for
www.ladybug.net of LadyBug Networks, INC., WEBSITE.
Because this
web site wants to demonstrate its commitment to your privacy, it has
agreed to notify you of the following and give you the choice to opt-out:
- What
personally identifiable information of yours or third party personally
identifiable information is collected from you through the web site
- The
organization collecting the information
- How
the information is used
- With
whom the information may be shared
- What
choices are available to you regarding collection, use, and distribution of
the information
- The
kind of security procedures that are in place to protect the loss, misuse,
or alteration of information under LadyBug Networks, Inc., control
- How
you can correct any inaccuracies in the information.
If
you feel that this company is not abiding by its posted privacy policy, you
should contact the following LadyBug Networks, Inc., agent:
Donna
Sierk donna@ladybug.net
LadyBug Networks, Inc.
13th AVE NE #112
Minneapolis, MN 55413
612.317.9065
fax 612.317.9062
Information
Collection and Use
LadyBug Networks, Inc., is the sole owner of the information collected on
this site. We will not sell, share, or rent this information to others in ways
different from what is disclosed in this statement
Registration
In order to use this website, a user may be asked to give contact
information, such as name and email address. This information is used to contact
the user about the services on our site for which they have expressed interest.
Order
If we request information from the user to place an
order — A user must provide
contact information (like name and shipping address) and financial information,
such as credit card number, expiration date, or banking information for an
electronic transfer or check. This information is used for billing purposes and
to fill user orders. If we have trouble processing an order, this contact
information is used to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user’s hard drive containing
non-personal information about the user. Usage of a cookie is in no way linked
to any personally identifiable information while on our site. Once the user
closes their browser, the cookie simply terminates. For instance, by setting a
cookie on our site, the user would not have to log in a password more than once,
thereby saving time while on our site. If a user rejects the cookie, they may
still use our site. The only drawback to this is that the user may be limited in
some areas of our site. Cookies can also enable us to track and target the
interests of our users to enhance the experience on our site.
Log
Files
We use IP addresses to analyze trends, administer the site, track user’s
movement, and gather broad demographic information for aggregate use. IP
addresses are not linked to personally identifiable information.
Sharing
If we share aggregated demographic information with our partners and
advertisers, this information is not linked to any personal information that can
identify any individual person.
If we
use an outside shipping company to ship orders, a credit card processing company
to bill users for goods and services, and a bank to facilitate electronic checks
and funds transfers. These companies do not retain, share, store, or use
personally identifiable information for any secondary purposes.
Where
we partner with another party to provide specific services, and a user signs up
for these services, we will share names, or other contact information that is
necessary for the third party to provide these services.
These
parties are not allowed to use personally identifiable information except for
the purpose of providing these services.
Links
This web site contains links to other sites. Please be aware that we,
LadyBug Networks, Inc., are not responsible for the privacy practices of such
other sites. We encourage our users to be aware when they leave our site and to
read the privacy statements of each and every website that collects personally
identifiable information. This privacy statement applies solely to information
collected by this website. See also Link Disclaimer.
Surveys
& Contests
From time-to-time our site may request information from users via surveys or
contests. Participation in these surveys or contests is completely voluntary,
and the user therefore has a choice whether or not to disclose this information.
Information requested may include contact information (such as name and shipping
address), and demographic information (such as zip code, age level). Contact
information will be used to notify contest winners and award prizes.
Survey information will be used for purposes of monitoring or improving
the use and satisfaction of this site.
Security
This website takes every precaution to protect our users’ information. When
users submit sensitive information via the website, information is protected
both online and off-line.
If our registration/order form asks users to enter
sensitive information (such as credit card number and/or social security
number), that information is encrypted and is protected with the best encryption
software in the industry — SSL. While on a secure page, the lock icon on the
bottom of Web browsers such as Netscape Navigator and Microsoft Internet
Explorer appears locked, as opposed to un-locked or open, when users are just
browsing.
While we use SSL encryption to protect sensitive
information online, we also do everything in our power to protect
user-information off-line. All of our users’ information, not just the
sensitive information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job (for example, our
billing clerk or a customer service representative) are granted access to
personally identifiable information. Our employees must use password-protected
screen-savers when they leave their desks. When they return, they must re-enter
their password to re-gain access to any private information. Furthermore,
whenever any of our company policies are updated — our security policies,
acceptable use policies, and privacy practices, ALL employees are immediately
informed and reminded about the importance we place on privacy and what they can
do to ensure our users’ information is protected. Finally, the servers that we
store personally identifiable information on are protected by several layers of
security in an environmentally controlled facility with a controlled access
system, monitored by personnel 24/7, as well as a closed-circuit video
surveillance system. No unauthorized personnel are allowed anywhere on the
premises.
If you have any questions about the security at our
website, you can send an email to info@ladybug.net.
Supplementation of Information
In order for this website to properly fulfill its obligation to our users,
it is necessary for us to supplement the information we receive with information
from 3rd party sources.
For example, to determine a user’s credit standing, we
use company name, company ID numbers, and/or social security numbers to request
a credit report. Once we determine a user’s credit-worthiness, this document
is destroyed.
Special Offers
Established users will occasionally receive information on products, services,
specials, and industry news. Out of respect for the privacy of our users we
present the option to not receive these types of communications. Please see our
choice and opt-out below.
Site and Service Updates
We may also send users site and service announcement updates. Members are not able
to un-subscribe from service announcements, which contain important information
about our services. We communicate with our users to provide requested services
and in regards to issues relating to their accounts via email or phone.
Correction/Updating Personal
Information
If a user’s personally identifiable information changes (such as a zip code),
or if a user no longer desires our service, we will endeavor to provide a way to
correct, update, or remove that user’s personal data provided to us. A user
can usually update information by emailing us at info@ladybug.net
or using telephone or postal mail options for updating or correcting personal
information.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their
information used for purposes not directly related to our site at the point
where we ask for the information. For
example, our order form has an ‘opt-out’ mechanism so users who buy a
product from us, but don’t want any marketing material, can keep their email
address off our lists.
Users
of our site are always notified when their information is being collected by any
outside parties. We do this so our
users can make an informed choice as to whether they should proceed with
services that require an outside party, or not.
Notification
of Changes
If we decide to change our privacy policy, we will post those changes on our
Homepage so our users are always aware of what information we collect, how we
use it, and under circumstances, if any, we disclose it. If at any point we
decide to use personally identifiable information in a manner different from
that stated at the time it was collected, we will notify users by way of an
email. Users will have a choice as to whether or not we use their information in
this different manner. We will use information in accordance with the privacy
policy under which the information was collected.
LINK
DISCLAIMER
Notice
to LadyBug Networks, Inc., website users/visitors regarding LINKS TO OTHER
INTERNET WEBSITES
Some of the links within the
LadyBug Networks, Inc., website are links to other non-LadyBug Networks websites
which are not under the control of LadyBug Networks, Inc., and to which we
have no affiliation. All linked websites are totally under the control of their
owners. LadyBug Networks, Inc., has no rights to or control over them. We
merely supply the link as a means to an outside reference. LadyBug Networks,
Inc., makes no representations whatsoever concerning websites not owned,
operated, and controlled by LadyBug Networks, Inc.
Although LadyBug Networks,
Inc., may as a convenience provide a link to an outside source, we do not
authorize, endorse, sponsor, or affiliate with such website, its owners or its
providers. LadyBug Networks, Inc., is not responsible for any products or
information found on such sites.
Although LadyBug Networks,
Inc., secures its system against destructive, intrusive programs, it is up to
you, the website user/visitor, to take precautions to ensure that whatever
software or programs you select or whatever is downloaded to your system is not
harmful to it, such as viruses, worms, Trojan horses, and other items of
destructive or intrusive nature.
UNDER NO CIRCUMSTANCES WILL
LadyBug Networks, INC., BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT,
SPECIAL, OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THE LadyBug Networks,
INC., WEBSITE SITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT
LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS, OR OTHER
DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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